Amazon Connect now supports WhatsApp Business messaging, enabling you to deliver personalized experiences to your customers who use...

Amazon Connect now enables you to record audio when your customer engages with self-service interactive voice response (IVR)...

Amazon Connect now makes it easier for you to collect sensitive customer data and deliver seamless transactional experiences...

Amazon Connect now makes it as easy as a few clicks for you to create, edit, and continuously...

Amazon Connect now allows you to compare intraday forecasts against previously published forecasts, review projected daily performance, and...

Amazon Q in Connect, a generative-AI powered assistant for customer service, now supports end-customer self-service interactions across Interactive...

Amazon Q in Connect, a generative AI powered assistant for customer service, now enables customers to natively configure...

Amazon Connect now offers new capabilities to proactively engage your customers in a personalized manner. These features help...

Amazon Connect now integrates with other voice systems for real-time and post-call analytics, so you can use Amazon...

Amazon Connect Contact Lens now provides you with the ability to automatically categorize your contacts using generative AI,...

Amazon Connect Contact Lens now provides you with the ability to use generative AI to automatically fill and...

Amazon Connect Contact Lens now offers built-in dashboards to monitor the performance of your conversational AI bots making...

Amazon CloudWatch Network Monitoring now allows you to monitor network performance of your AWS workloads by using flow...

Amazon CloudWatch Container Insights introduces enhanced observability for Amazon Elastic Container Service (ECS) running on Amazon EC2 and...

Amazon Bedrock Model Evaluation allows you to evaluate, compare, and select the best foundation models for your use...

Amazon Bedrock Knowledge Bases offers fully-managed, end-to-end Retrieval-Augmented Generation (RAG) workflows to create highly accurate, low latency, secure,...

Today, we are announcing RAG evaluation support in Amazon Bedrock Knowledge Bases. This capability allows you to evaluate...

Amazon Bedrock Knowledge Bases offers fully-managed, end-to-end Retrieval-Augmented Generation (RAG) workflows to create highly accurate, low latency, secure,...

AWS PrivateLink customers can now use VPC endpoints (powered by AWS PrivateLink) to privately and securely access VPC...

Today, AWS announces the Preview of Salesforce Contact Center with Amazon Connect, a groundbreaking offering that integrates native...