Amazon Connect adds an additional 24 contact and agent metrics to access programmatically
Amazon Connect now provides an additional 24 contact and agent performance metrics (e.g., agent answer rate, idle time,...
Customer Profiles launches calculated attributes that turn customer data into actionable insights
Amazon Connect Customer Profiles now enables contact center managers to create calculated attributes that turn customer behavior data...
Amazon Connect launches new capabilities for measuring answered or abandoned contacts
Amazon Connect now provides the ability for businesses to define custom time thresholds between 1 second and 7...
How Fake Lockdown Mode can fool you into a sense of security
In yet another illustration of just how devious criminals have become in their attempts to undermine security, Jamf...
Cisco Adaptive Security Appliance and Firepower Threat Defense Software VPN Packet Validation Vulnerability
A vulnerability in the AnyConnect SSL VPN feature of Cisco Adaptive Security Appliance (ASA) Software and Cisco Firepower...
Breaking down the Grand Theft Auto VI trailer…in 79 seconds
Here’s what our main takeaways are from the long-awaited trailer for the gaming blockbuster. Source:: BBC News –...
Warning for iPhone Users: Experts Warn of Sneaky Fake Lockdown Mode Attack
A new “post-exploitation tampering technique” can be abused by malicious actors to visually deceive a target into believing...
Russia’s AI-Powered Disinformation Operation Targeting Ukraine, US, and Germany
The Russia-linked influence operation called Doppelganger has targeted Ukrainian, U.S., and German audiences through a combination of inauthentic...
23andMe: Profiles of 6.9 million people hacked
Hackers were able to gain access because some customers reused old passwords, biotech company 23andMe said. Source:: BBC...
Singapore makes key policy shifts in revised national AI strategy
Singapore government on Tuesday announced its updated national AI strategy, dubbed the National AI Strategy (NAIS) 2.0, as...
Generative AI Security: Preventing Microsoft Copilot Data Exposure
Microsoft Copilot has been called one of the most powerful productivity tools on the planet. Copilot is an...
Windows 10 cheat sheet
When it was first released in July 2015, Windows 10 was clearly a winner. It undid the damage...
Japan partners with Nvidia to boost GPU stock pile
Nvidia CEO Jensen Huang, on Monday, said he will “prioritize” Japan for batches of GPUs to help develop...
15,000 Go Module Repositories on GitHub Vulnerable to Repojacking Attack
New research has found that over 15,000 Go module repositories on GitHub are vulnerable to an attack called...
BlueNoroff: new Trojan attacking macOS users
We recently discovered a new variety of malicious loader that targets macOS, presumably linked to the BlueNoroff APT...
New Threat Actor ‘AeroBlade’ Emerges in Espionage Attack on U.S. Aerospace
A previously undocumented threat actor has been linked to a cyber attack targeting an aerospace organization in the...
Microsoft Warns of Kremlin-Backed APT28 Exploiting Critical Outlook Vulnerability
Microsoft on Monday said it detected Kremlin-backed nation-state activity exploiting a critical security flaw in its Outlook email...
NVIDIA TensorRT-LLM Enhancements Deliver Massive Large Language Model Speedups on NVIDIA H200
Large language models (LLMs) have seen dramatic growth over the last year, and the challenge of delivering great...
Grand Theft Auto VI trailer finally revealed
Rockstar Games releases the trailer 15 hours earlier than expected after it is leaked online. Source:: BBC News...
Young-looking porn users may face extra age-checks
New draft guidance sets out how porn websites and apps should stop children viewing their content. Source:: BBC...