The Amazon Q index enhances software vendors’ AI experiences
Independent software vendors (ISVs) like Asana, Miro, PagerDuty, Zoom, and more are integrating the Amazon Q index into...
Announcing Amazon Q Developer transformation capabilities for VMware (Preview)
Today, AWS announces the preview of Amazon Q Developer transformation capabilities for VMware, the first generative AI–powered assistant...
Oracle Database@AWS is now in limited preview
Oracle Database@AWS, a new offering from AWS and Oracle, is now in limited preview. It enables customers to...
New streamlined deployment experience for Databricks on AWS
Today, AWS introduces an enhanced version of SaaS Quick Launch for Databricks Data Intelligence Platform in AWS Marketplace,...
Introducing the AWS Consumer Goods Competency
In the ever-evolving consumer goods industry, innovation and agility are paramount. AWS has launched the AWS Consumer Goods...
Announcing Amazon FSx Intelligent-Tiering, a new storage class for FSx
Today, AWS announces the general availability of Amazon FSx Intelligent-Tiering, a new storage class for Amazon FSx that...
Announcing Amazon Elastic VMware Service (Preview)
Today, AWS announces the preview of Amazon Elastic VMware Service (Amazon EVS). Amazon EVS is a new, native...
Amazon Q Business adds support to extract insights from visual elements within documents
Amazon Q Business is a fully managed, generative AI–powered assistant that can answer questions, provide summaries, generate content,...
Amazon GuardDuty introduces GuardDuty Extended Threat Detection
Today, Amazon Web Services (AWS) announces the general availability of Amazon GuardDuty Extended Threat Detection. This new capability...
Amazon EventBridge and AWS Step Functions announce integration with private APIs
Amazon EventBridge and AWS Step Functions now support integration with private APIs powered by AWS PrivateLink and Amazon...
Amazon Connect now supports external voice transfers
Amazon Connect now integrates with other voice systems to directly transfer voice calls and metadata without using the...
Amazon Connect now supports WhatsApp Business messaging
Amazon Connect now supports WhatsApp Business messaging, enabling you to deliver personalized experiences to your customers who use...
Amazon Connect now provides the ability to record audio during IVR and other automated interactions
Amazon Connect now enables you to record audio when your customer engages with self-service interactive voice response (IVR)...
Amazon Connect now makes it easier to collect sensitive customer data within chats
Amazon Connect now makes it easier for you to collect sensitive customer data and deliver seamless transactional experiences...
Amazon Connect launches simplified conversational AI bot creation
Amazon Connect now makes it as easy as a few clicks for you to create, edit, and continuously...
Amazon Connect launches new intraday forecast dashboards
Amazon Connect now allows you to compare intraday forecasts against previously published forecasts, review projected daily performance, and...
Amazon Connect launches generative AI-powered self-service with Amazon Q in Connect
Amazon Q in Connect, a generative-AI powered assistant for customer service, now supports end-customer self-service interactions across Interactive...
Amazon Connect launches AI guardrails for Amazon Q in Connect
Amazon Q in Connect, a generative AI powered assistant for customer service, now enables customers to natively configure...
Amazon Connect launches AI assistant for customer segments and trigger-based campaigns
Amazon Connect now offers new capabilities to proactively engage your customers in a personalized manner. These features help...
Amazon Connect Contact Lens now supports external voice
Amazon Connect now integrates with other voice systems for real-time and post-call analytics, so you can use Amazon...