Amazon Connect launches simplified conversational AI bot creation
Amazon Connect now makes it as easy as a few clicks for you to create, edit, and continuously...
Amazon Connect launches new intraday forecast dashboards
Amazon Connect now allows you to compare intraday forecasts against previously published forecasts, review projected daily performance, and...
Amazon Connect launches generative AI-powered self-service with Amazon Q in Connect
Amazon Q in Connect, a generative-AI powered assistant for customer service, now supports end-customer self-service interactions across Interactive...
Amazon Connect launches AI guardrails for Amazon Q in Connect
Amazon Q in Connect, a generative AI powered assistant for customer service, now enables customers to natively configure...
Amazon Connect launches AI assistant for customer segments and trigger-based campaigns
Amazon Connect now offers new capabilities to proactively engage your customers in a personalized manner. These features help...
Amazon Connect Contact Lens now supports external voice
Amazon Connect now integrates with other voice systems for real-time and post-call analytics, so you can use Amazon...
Amazon Connect Contact Lens now automatically categorizes your contacts using generative AI
Amazon Connect Contact Lens now provides you with the ability to automatically categorize your contacts using generative AI,...
Amazon Connect Contact Lens now automates agent performance evaluations using generative AI
Amazon Connect Contact Lens now provides you with the ability to use generative AI to automatically fill and...
Amazon Connect Contact Lens launches built-in dashboards to analyze conversational AI bot performance
Amazon Connect Contact Lens now offers built-in dashboards to monitor the performance of your conversational AI bots making...
Amazon CloudWatch adds network performance monitoring for AWS workloads using flow monitors
Amazon CloudWatch Network Monitoring now allows you to monitor network performance of your AWS workloads by using flow...
Amazon CloudWatch Container Insights launches enhanced observability for Amazon ECS
Amazon CloudWatch Container Insights introduces enhanced observability for Amazon Elastic Container Service (ECS) running on Amazon EC2 and...
Amazon Bedrock Model Evaluation now includes LLM-as-a-judge (Preview)
Amazon Bedrock Model Evaluation allows you to evaluate, compare, and select the best foundation models for your use...
Amazon Bedrock Knowledge Bases now supports streaming responses with RetrieveAndGenerateStream API
Amazon Bedrock Knowledge Bases offers fully-managed, end-to-end Retrieval-Augmented Generation (RAG) workflows to create highly accurate, low latency, secure,...
Amazon Bedrock Knowledge Bases now supports RAG evaluation (Preview)
Today, we are announcing RAG evaluation support in Amazon Bedrock Knowledge Bases. This capability allows you to evaluate...
Amazon Bedrock Knowledge Bases now provides auto-generated query filters for improved retrieval
Amazon Bedrock Knowledge Bases offers fully-managed, end-to-end Retrieval-Augmented Generation (RAG) workflows to create highly accurate, low latency, secure,...
AWS announces access to VPC resources over AWS PrivateLink
AWS PrivateLink customers can now use VPC endpoints (powered by AWS PrivateLink) to privately and securely access VPC...
AWS announces Salesforce Contact Center with Amazon Connect (Preview)
Today, AWS announces the Preview of Salesforce Contact Center with Amazon Connect, a groundbreaking offering that integrates native...
AWS announces AWS Security Incident Response for general availability
Today, AWS announces the general availability of AWS Security Incident Response, a new service that helps you prepare...
AWS announces AWS Data Transfer Terminal for high-speed data uploads
Today, AWS announces the launch of AWS Data Transfer Terminal, a secure, physical location where you can bring...
AWS Marketplace now offers EC2 Image Builder components from independent software vendors
AWS Marketplace now offers EC2 Image Builder components from independent software vendors (ISVs), helping you streamline your Amazon...