Kyndryl service aims to control agentic AI across the enterprise

Kyndryl has launched a new service aimed at helping customers manage the growing use of AI agents across the enterprise. Its Agentic AI Framework is an orchestration platform built to deploy and manage autonomous, self-learning agents across business workflows in on-prem, cloud, or hybrid IT environments, according to the company. 

Specialized agents are deployed to gather IT information, such as data analysis, compliance checks, incident response or service desk ticket resolution, according to a blog by Ismail Amla, senior vice president of Kyndryl Consult. Over time, agents learn from data and outcomes to improve decision-making and adapt workflows autonomously, and an orchestration engine parses that data to let enterprise systems adjust to changing conditions in real time, Amla stated.

The platform defines what actions agents can and cannot do, basically setting policy across the enterprise.

“The Framework uses a graph-based orchestration model that enables speed, resilience and continuous learning,” Amla stated. “This means it doesn’t just respond to tasks — it evolves with [customer] business, delivering adaptive intelligence that scales and explains its decisions.”

Agentic AI systems are designed not just to assist humans, but to operate autonomously — initiating tasks, making decisions and driving outcomes, Amla stated. As organizations rely on increasingly intricate digital environments, the ability to orchestrate intelligent, autonomous agents across these environments is quickly becoming a strategic necessity, Amla stated. “Traditional automation simply can’t keep up,” Amla stated.

The Agentic AI Framework includes support for encryption as well as zero trust-based authentication technology to protect data, according to Amla. In addition, the platform features integration with Kyndryl Bridge for operational insights.

Bridge is one of Kyndryl’s flagship service offerings. It integrates management, observability, and automation tools while using AI and machine learning to analyze the aggregated data and provide IT operations teams with the intelligence they need to keep systems running at peak performance. Kyndryl says that Bridge generates over 12 million AI-driven insights monthly. 

Consulting services are also part of the agentic AI platform to help customers identify use cases for agentic automation as well as to map out existing workflows and systems, Kyndryl stated.

Source:: Network World