Amazon Connect external voice transfer is now available in the Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) AWS Regions.
Amazon Connect external voice transfer enables Amazon Connect to directly transfer voice calls and metadata to other voice systems without using the public telephone network. You can use Amazon Connect telephony and Interactive Voice Response (IVR) with your existing voice systems to help improve customer experience and reduce costs.
For the list of AWS Regions where Amazon Connect external voice transfer is available, refer to Availability of Amazon Connect features by Region in the Amazon Connect Administrator Guide.
To learn more about Amazon Connect and other voice systems, review the following resources:
Amazon Connect website and pricing
External voice transfer – Amazon Connect Administrator Guide
Source:: Amazon AWS