Amazon Connect now allows agents to create and assign a task to themselves by checking a box from the agent workspace or contact control panel (CCP). For example, an agent can schedule a follow up action to update to a customer by scheduling a task for a preferred time and checking the self assignment option. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved.
This feature is supported in all AWS regions where Amazon Connect is offered. To learn more, see our documentation. To learn more about Amazon Connect, the easy-to-use cloud contact center, visit the Amazon Connect website.
Source:: Amazon AWS