Amazon Connect now supports recurring activities in agent schedules, making it easier for you to add repeating events in a few clicks. With this launch, you can now schedule activities such as daily stand-up at 8am or team meeting every Monday at 9am as a series that automatically gets added to agent schedules. You can schedule these activities as individual so that a different recurring series is created for each selected agent, or, you can schedule these activities as shared so that all selected agents are part of the same series. This launch eliminates the need for manually creating each occurrence as a separate activity, thus reducing time spent on managing agent schedules and improving manager productivity.
This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To learn more about Amazon Connect agent scheduling, click here.
Source:: Amazon AWS