Has your browsing experience ever been disrupted by this error page? Sometimes Cloudflare returns “Error 500” when our servers cannot respond to your web request. This inability to respond could have several potential causes, including problems caused by a bug in one of the services that make up Cloudflare’s software stack.
We know that our testing platform will inevitably miss some software bugs, so we built guardrails to gradually and safely release new code before a feature reaches all users. Health Mediated Deployments (HMD) is Cloudflare’s data-driven solution to automating software updates across our global network. HMD works by querying Thanos, a system for storing and scaling Prometheus metrics. Prometheus collects detailed data about the performance of our services, and Thanos makes that data accessible across our distributed network. HMD uses these metrics to determine whether new code should continue to roll out, pause for further evaluation, or be automatically reverted to prevent widespread issues.
Cloudflare engineers configure signals from their service, such as alerting rules or Service Level Objectives (SLOs). For example, the following Service Level Indicator (SLI) checks the rate of HTTP 500 errors over 10 minutes returned from a service in our software stack.
sum(rate(http_request_count{code="500"}[10m])) / sum(rate(http_request_count[10m]))An SLO is a combination of an SLI and an objective threshold. For example, the service returns 500 errors
Source:: CloudFlare