New Relic announced updates to its Intelligent Observability Platform this week, which the company says will enable a unified view of system relationships and dependencies and intelligently connect technical systems with business context.
New Relic’s cloud-based observability platform monitors applications and services in real time to provide insights into software, hardware, and cloud performance. Now the company is bringing a slew of artificial intelligence capabilities to its platform, which can predict and prevent business-impacting issues by delivering insights to the right IT operator at the right time. As observability technology evolves, enterprise IT managers will need more than just data collection, they will need products that deliver intelligence from the data, according to New Relic.
“I believe the whole industry is going to need to transform from the era of data to the era of intelligence. In order to do that, we’re pushing on a couple of different fronts,” says Nic Benders, chief technical strategist at New Relic. He explains New Relic is using both AI and partnerships to move beyond data collection and dashboards to provide enterprise IT teams with contextualized intelligence and understanding to manage their complex IT environments.
“We want to go past this data-hoarding mode that is part of the era of the data platform. It’s time to go into this era of intelligence,” Benders says.
New Relic is introducing the following updates to its platform at its Now+ conference this week:
- Agentic integrations: AI agent to AI agent integration will bring observability data and intelligent recommendations across the business and technology environment. Upcoming integrations with ServiceNow and Google Gemini will build upon the company’s existing integrations, which include GitHub Copilot and Amazon Q Business.
- Response intelligence: This capability contextualizes metrics, changes, and services including external sources such as IT service management tools, to accelerate incident resolution by unifying all telemetry data and correlating it into a single view.
- Predictions: This predictions engine applies machine learning algorithms to analyze historical data, identify patterns, and forecast time-series metrics within one interface, helping to anticipate problems before they occur.
- Transaction 360: By integrating service-level details from transaction traces with an end-to-end perspective, the company says this feature gives enterprise IT teams a complete picture of problematic transactions faster. This unified view enables enterprises to more quickly identify and fix the root cause of incidents.
- Engagement intelligence: This feature automates data collection and uses intelligent element attribution to capture every interaction and correlate user behavior beyond front-end applications to the underlying services and infrastructure.
“Enterprises that adopt Intelligence have a competitive edge, as they turn to AI for enhanced business decisions based on insights from large data sets, increased productivity, improved customer experiences, faster innovation, and cost reduction,” Stephen Elliot, IDC group vice president, said in a statement. “Observability provides the lens on digital business, and as such, the ideal place for these intelligent capabilities to live.”
New Relic also included cost optimization capabilities in this release that provide detailed views into multi-cloud cost trends so business teams can be more strategic about current and future cloud investment. Another feature called pipeline control can maximize the quality and value of telemetry data to control data, manage costs, ensure security and compliance, as well as understand ROI.
“Customers complain about the cost, and it’s not only of their observability solution, but it is also the cost of their cloud infrastructure,” Benders says. The cost capabilities will help customers better understand their investment and maximize the value of both their observability platforms and their cloud infrastructure, according to New Relic.
New Relic Intelligent Observability Platform is available now, with some updated features ready to go and others coming out for full availability in the next couple of months.
Source:: Network World