The reliability of services delivered by ISPs, cloud providers and conferencing services is critical for enterprise organizations. ThousandEyes, a Cisco company, monitors how providers are handling any performance challenges and provides Network World with a weekly roundup of events that impact service delivery. Read on to see the latest analysis, and stop back next week for another update on the performance of cloud providers and ISPs.
Note: We have archived prior-year outage updates, including our 2024 report, 2023 report and Covid-19 coverage.
Internet report for Dec. 30, 2024-Jan. 5, 2024
ThousandEyes reported 148 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of Dec. 30, 2024. That’s up 95% from 76 outages the week prior. Specific to the U.S., there were 78 outages, which up nearly threefold from 28 outages the week prior. Here’s a breakdown by category:
ISP outages: Globally, total ISP outages increased from 46 to 80 outages, a 74% increase compared to the week prior. In the U.S., ISP outages increased from 10 to 25, a 150% increase.
Public cloud network outages: Globally, cloud provider network outages increased from 18 to 34 outages. In the U.S., cloud provider network outages increased from 13 to 31 outages.
Collaboration app network outages: There was one collaboration application network outage globally and in the U.S., which is an increase from zero in the previous week.
Two notable outages
On December 30, Neustar, a U.S. based technology service provider headquartered in Sterling, VA, experienced an outage that impacted multiple downstream providers, as well as Neustar customers within multiple regions, including the U.S., Mexico, Taiwan, Singapore, Canada, the U.K., Spain, Romania, Germany, Luxembourg, France, Costa Rica, Ireland, Japan, India, Hong Kong, and the Philippines. The outage, lasting a total of one hour and 40 minutes, was first observed around 2:00 PM EST and appeared to initially center on Neustar nodes located in Los Angeles, CA, and Washington, D.C. Around 10 minutes into the outage, nodes located in Washington, D.C., were replaced by nodes located in Ashburn, VA, in exhibiting outage conditions. Around 10 minutes later, nodes located in Virginia, VA, and Los Angeles, CA, appeared to clear and were replaced by nodes located in Dallas, TX and San Jose, CA, in exhibiting outage conditions. Five minutes later, these nodes were replaced by nodes located in London, England, Ashburn, VA, New York, NY, and Washington, D.C. A further five minutes later, these nodes were joined by nodes located in Dallas, TX, in exhibiting outage conditions. This increase in nodes exhibiting outage conditions also appeared to coincide with an increase in the number of downstream partners and regions impacted. The outage was cleared around 3:40 PM EST. Click here for an interactive view.
On January 4, AT&T experienced an outage on their network that impacted AT&T customers and partners across multiple regions including the U.S., Ireland, the Philippines, the U.K., France, and Canada. The outage, lasting around 23 minutes, was first observed around 3:35 AM EST, appearing to initially center on AT&T nodes located in Phoenix, AZ, Los Angeles, CA, San Jose, CA, and New York, NY. Around ten minutes into the outage, nodes located in Phoenix, AZ, and San Jose, CA, appeared to clear, leaving just nodes located in Los Angeles, CA, and New York, NY, exhibiting outage conditions. This decrease in nodes exhibiting outage conditions appeared to coincide with a drop in the number of impacted partners and customers. The outage was cleared at around 4:00 AM EST. Click here for an interactive view.
Source:: Network World