Amazon Connect now supports push notifications for mobile chat on iOS and Android devices, improving the customer experience and enabling faster issue resolution. Amazon Connect makes it easy to offer mobile chat experiences using the Amazon Connect Chat SDKs or a webview solution using the communications widget. Now, with built-in push notifications enabled for mobile chat experiences, customers will be proactively notified as soon as they receive a new message from an agent or chatbot, even when they are not actively chatting.
Push notifications for mobile chat is available in the US East (N. Virginia), US West (Oregon), Canada (Central), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Europe (Frankfurt), and Europe (London) regions.
To learn more and get started, visit the help documentation or the Amazon Connect website.
Source:: Amazon AWS