You can now configure holidays and other variances to your contact center Hours of operation with “overrides” in Amazon Connect, using APIs or the admin website. Overrides are exceptions to your contact center’s standard day-of-the-week operating hours. For example, if your contact center opens at 9am and closes at 10pm, but on New Year’s Eve you want to close at 4pm to allow your agents to get home in time to celebrate, you can add an override to do so. When the holiday arrives and you close your contact center early, callers get the after hours customer experience.
Hours of operations overrides are supported in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website. To learn more about the hours of operations, see the Amazon Connect Administrator Guide.
Source:: Amazon AWS