Amazon Connect now supports copying of agent schedules across multiple days, making management of agent schedules more efficient. You can now copy multiple days shifts from one agent to another agent or to the same agent, up to 14 days at a time. For example, if a new agent joins the team mid-month, you can quickly provide them with a schedule by copying up to 14 days of shifts from an existing agent’s schedule. Similarly, if an agent has a flexible working arrangement for a few weeks, you can edit their schedule for the first week and then copy it over to remaining weeks. Multi-day copy of agent schedules improves manager productivity by reducing time spent on managing agent schedules.
This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To learn more about Amazon Connect agent scheduling, click here.
Source:: Amazon AWS