Amazon Connect now provides published forecast (short-term and long-term) data in the analytics data lake, making it easier for you to generate reports and insights from this data. With published forecast data in data lake, you can build dashboards that compare forecasts against actuals or view this data in conjunction with other data sets such as sales forecasts. This launch eliminates the need for manually downloading each published forecast and allows you to automate ingestion of this data in business intelligence tools. To generate these reports and insights, you can use Amazon Athena with Amazon QuickSight or another business intelligence tool of your choice.
This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To learn more about Amazon Connect agent scheduling, click here. To learn more about Amazon Connect analytics data lake, click here.
Source:: Amazon AWS