Amazon Connect Chat now offers SDKs for iOS and Android, allowing you to deliver native in-app chat experiences that improve customer satisfaction and reduce operational costs. These SDKs provide pre-built components for network and session management, along with a sample UX application, streamlining integration and ensuring seamless, resilient in-app chat experiences.
Amazon Connect Chat SDK capabilities leverage the same generative AI-powered chatbots, routing, configuration, analytics, and agent experience as calls, tasks, SMS, and web calling in Amazon Connect, making it easier for you to deliver omnichannel experiences. For example, you can offer customers waiting in a call queue the option to switch to in-app chat, reducing wait times and increasing both customer satisfaction and operational efficiency.
The Amazon Connect Chat SDKs for iOS and Android are available in all AWS regions where Amazon Connect Chat is available.
To get started, see the following resources:
Admin Documentation
Amazon Connect Chat SDK for iOS
Amazon Connect Chat SDK for Android
Sample App Examples
Source:: Amazon AWS