One of the oldest IT jokes is the CIO who says, “IT operations would go so much more smoothly if I wasn’t for these end-users mucking everything up.” It’s true: humans have a tendency to not do what they are should or — more likely — what someone in IT wants them to do.
This is a lesson now being learned by the major food delivery services, which have run into some of the same authentication and security issues other industries face daily.
What started out as a perfectly reasonable authentication effort intended to make customers feel safer — because they could see that the person delivering their food is the same person who’s supposed to deliver it — has largely failed in the field.
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Source:: Computerworld