AWS Support announces five-minute response to critical incidents on workloads onboarded to AWS Incident Detection and Response. AWS Incident Detection and Response offers AWS Enterprise Support customers proactive engagement and incident management for critical workloads. With AWS Incident Detection and Response, AWS Incident Management Engineers (IMEs) monitor your workloads 24×7, detect incidents, and engage you with AWS Support experts to provide guidance toward mitigation and recovery.
Source:: Amazon AWS