Even as the popularity of generative AI continues to grow, there is an urgent need for enterprises to clearly define policies to prevent employees from using unauthorized tools, which can potentially put businesses at risk. This is a key result of the recent Salesforce survey of around 14,000 full-time in 14 countries.
A little over a quarter (28%) of workers are using generative AI at work and over half of them are using it without any approval or authorization from their employers, the survey revealed. Significantly, another 32% of those surveyed said they plan to start using generative AI soon. The survey was conducted as part of the Generative AI Snapshot Research Series, “The Promises and Pitfalls of AI at Work.”