Amazon Connect now supports creating and managing tasks in the AWS GovCloud (US-West) Region. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. For example, you can configure rules in Amazon Connect that automatically create tasks to route customer tickets from your ticketing system to available agents, pre-populate relevant information using task templates to help them resolve issues faster, and schedule tasks for a specific date or time to reach out to the customer. Amazon Connect Tasks also provides pre-built integrations with CRM applications (e.g., Zendesk, Salesforce) and APIs to more easily integrate with business-specific applications and leverage all relevant customer information to successfully resolve customer issues.
Source:: Amazon AWS