Amazon Connect announces a preview of analytics data lake, a Zero ETL analytics capability that empowers organizations to access the insights needed to understand and optimize key contact center performance metrics (e.g., customer satisfaction) via a unified data source and their choice of Business Intelligence (BI) tool. With the analytics data lake, records are de-duped and ready to query; eliminating the need to build and maintain complex data pipelines to perform extract, transform, and load (ETL) operations to access Amazon Connect data to get it ready for analytics, and artificial intelligence (AI) workloads.
Source:: Amazon AWS