Jira Service Management gains AI-powered ITSM capabilities

Atlassian has launched a number of new AI-powered IT Service Management (ITSM)  capabilities for its Jira Service Management platform, designed to help deliver improved levels of employee and customer support.

In addition to the new platform offerings, Atlassian also announced its second acquisition of the month, the maker of IT data quality management technology, AirTrack.

Lots of IT leaders say that there’s way too much bloat in the products that they’re buying, said Edwin Wong, head of product for IT solutions at Atlassian, noting that according to Gartner, eight out of 10 companies have said they’re overbuying when it comes to ITSM platforms and have ended up paying for features that they rarely, if ever, use.

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Source:: Computerworld