Amazon Connect supports third-party applications (preview) in the unified agent workspace

Amazon Connect now allows you to add third-party applications to the unified agent workspace, giving agents everything at their fingertips to deliver the best service to customers. You can use the built-in capabilities of Amazon Connect along with homegrown (e.g. insurance policy portal) or vendor-built applications (e.g. shipment order tracker) to consolidate information in a unified agent workspace experience, reducing context switching and related errors.

Source:: Amazon AWS