Amazon Connect Wisdom now delivers ML-powered, real-time recommended information to help chat agents quickly solve customer needs. Previously only available for agents responding to calls, Wisdom’s machine learning models help detect customer issues and recommend knowledge articles to agents during chat sessions. By proactively delivering agents the information they need, Wisdom helps improve agent productivity and caller satisfaction. Amazon Connect Wisdom is available in the US East (N. Virginia), US West (Oregon), Europe (London), Europe (Frankfurt), Asia Pacific (Sydney), and Asia Pacific (Tokyo) AWS regions. To learn more about Amazon Connect Wisdom, please visit the Amazon Connect Wisdom website or see the help documentation.
Source:: Amazon AWS