Amazon Connect now offers automatic activity scheduling based on shift duration

Amazon Connect scheduling now allows managers to generate agent schedules with an appropriate number of activities including breaks or meals, based on the duration of agent shifts. Before this launch, schedules were generated with a fixed set of shift activities, leading to numerous shifts needing time consuming manual adjustments based on agent’s work duration. With this launch, Amazon Connect scheduling automatically generates the required number of breaks and meals according to configured inputs reflecting shift durations and labor/union labor rules, saving time for managers.

Source:: Amazon AWS