Amazon Connect Chat now supports new interactive message types, including quick replies and carousels, enabling you to create richer customer experiences and resolve issues faster. Quick replies allow you to present a list of options that customers can click to respond (e.g., “Yes,” “No”), and carousels enable customers to browse through options (e.g., list of products) and make a selection. These interactive message types enable you to send customers pre-configured response options, eliminating the need for a customer to type their response.
Source:: Amazon AWS