Zoom announces partnership with Anthropic for AI call center services

Zoom is entering into a strategic partnership with Anthropic that calls for the latter company’s generative AI model to be integrated into Zoom’s Contact Center portfolio.

In an announcement on Tuesday, Zoom also stated that the company had made an investment in Anthropic as part of the collaboration, but did not disclose the amount or terms. Anthropic also has backing from Google’s parent company, Alphabet, and its flagship AI, dubbed Claude, has been described as a chief rival to ChatGPT.

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Source:: Computerworld