Starting today, customers can use Atlassian’s Jira Service Management (JSM) Cloud as a single place to track and manage cases (incidents) from AWS Support via the AWS Service Management Connector for JSM. AWS Support enables users to create, track and resolve cases related to AWS resources in a central place, helping customers reduce the time to issue resolution. This dual sync integration between AWS Support cases and JSM incidents (issues) enables users to manage AWS Support cases while using their existing workflows in JSM Cloud.
Source:: Amazon AWS