Frontline worker apps on the rise

Applications aimed at helping office workers do their jobs more effectively in a remote or hybrid work environment — such as videoconferencing, project management, and other collaboration software — have surged during the pandemic era. But many employees don’t spend their workdays sitting at a desk.

Employees who work away from a desk in such verticals as healthcare, hospitality, manufacturing, service and repair, transportation, logistics, construction, utilities, and retail are usually referred to as frontline workers. Many of these workers act as the “faces” of their organizations, coming into direct contact with customers; others perform the behind-the-scenes tasks that keep the modern world humming.

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Source:: Computerworld