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Contact Lens for Amazon Connect now provides enhanced controls for redacting personal identifiable information

Contact Lens for Amazon Connect now provides enhanced controls that enable businesses to select specific personal identifiable information (PII) types that they want to redact from call and chat transcripts. Today, Contact Lens redacts PII types such as name, email, SSN, and others from the transcripts. With enhanced PII redaction, businesses now have the flexibility to choose specific PII types to redact (e.g. SSN) while not redacting other data that they want to see. Following are some of the common PII types supported by Contact Lens: name, email, account number, routing number, credit card details, SSN, PIN, phone, and more.

Source:: Amazon AWS