Skip to content

Amazon Connect Wisdom now supports PDF & Word documents

Amazon Connect Wisdom now enables agents to receive knowledge recommendations from PDF & Word documents. Companies that store knowledge articles in PDF and Word formats no longer need to convert them to HTML or text formats to use them with Wisdom. Wisdom analyzes contact center calls in real-time and proactively delivers agents the information they need to solve customer issues, improving agent productivity, and caller satisfaction.

Source:: Amazon AWS