Skip to content

AWS Systems Manager Incident Manager now streamlines responses to Jira Service Management Cloud Incidents via AWS Service Management Connector

Starting today, customers can respond, investigate and resolve incidents affecting their AWS-hosted applications via AWS Systems Manager Incident Manager with the AWS Service Management Connector. This integration is built using Atlassian Forge for Atlassian’s Jira Service Management (JSM) Cloud. AWS Systems Manager is the operations hub for AWS applications and resources, that helps to automate reactive processes to quickly diagnose and remediate operational issues. With the Incident Manager integration with JSM Cloud, customers can now automate their incident response plans in Incident Manager and automatically synchronize their incidents into JSM Cloud. This feature enables faster resolution of critical application availability and performance issues without disrupting existing workflows in Jira Service Management Cloud.

Source:: Amazon AWS