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Avoid device downtime with mobility management and remote support

IT leaders and departments are deploying an ever-growing fleet of mobile devices across their networks as the demand for mobile devices with remote support grows. Warehouse workers, shop floor staff and field workers are among just a few of those requiring this type of support. However, this presents its own issues, particularly around device management, configuration and support.

Mismanagement and the poor set up and support of devices leads to significant downtime, directly impacting productivity and customer satisfaction. This creates a frustrated workforce and additional work for IT staff, contributing to the unnecessary discarding of hardware devices when IT issues can’t be identified or resolved quickly. Connectivity is also an issue for IT teams, with estimates showing that poor connectivity costs 71 hours of productivity per employee per year.

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Source:: Computerworld