More than two years after COVID-19 triggered a worldwide supply chain crisis, disruptions continue to make every trip to the supermarket or hardware store an adventure.
The problem contributes to inflation, and even shortages of products made close to home. Shippers and truckers have received much blame, but the root of the crisis can be traced directly to the business desktop.
Remote work, or the chain of unlikely events it kicked off more than two years ago, altered manufacturers’ expectations about demand.
Their misconceptions were compounded by a change in buyer behavior that upended the warehouse and delivery networks they had cultivated for decades.