The debate is over — and the cloud won. Most businesses have left their quaint PBX phone systems behind and moved to a unified communications system (UC) that exists entirely in the cloud, because they don’t want to be tied to a particular location to communicate. For today’s distributed and hybrid workforce, cloud-based business communications and collaboration tools make sense.
If your team is clinging to the phones on their desks or your IT team is reluctant to support yet another cloud solution, it’s time to let go, especially if your company is embracing a hybrid work model. Not only is that phone likely to gather dust, but UC has become the technical glue that holds people together when in-person collaboration is a challenge. Failing to deploy it is likely to hold the entire business back.