We often think vendors are perfect. They have backups. They have redundancy. They have experts that know exactly how to deploy solutions without fail. And then we see they aren’t any better than we are.
Let’s look at a few recent examples.
In the small to mid-sized business (SMB) space, StorageCraft has long been a trusted backup software vendor. One of the first to make image backups easy to do, it was used and recommended by many managed service providers. After StorageCraft was acquired by Arcserve in March 2021, there were no immediate major changes in how the company ran.