WhatsApp, the popular messaging app for consumers, has also found its way into workplace communications because of of its ease of use — whether IT like the idea or not.
Now, WhatsApp is highlighting plans to introduce Communities, a new way bring together multiple group chats in one place, alongside new admin capabilities to ease management of conversations. The Communities plan was part of an update unveiled last week.
Each WhatsApp Community hosts multiple group chats around a topic, for example, a parents group at a school, a team of humanitarian aid workers or a restaurant staff, WhatsApp said in a blog post. In that sense, a WhatsApp Community mimics a workspace in Slack and other messaging apps that are aimed at use by office workers, providing real-time communications that are less cumbersome than email.