CVS Pharmacy, the retail division of $292 billion CVS Health, has a widely used app and site used to schedule various vaccinations, including those for COVID-19. But there’s a problemL It has a glitch that allows customers to schedule appointments that are then cancelled without explanation several hours later.
The issue involves so-called disqualifying answers. In other words, if a customer says something that should block their appointment (such as that they are allergic to an ingredient in the vaccine or that their prior shot was too recent, etc.), the app is supposed to halt the process. Instead, it accepts the disqualifying answer, asks several more questions, and then displays that the appointment has been approved.