I chatted this week with Jennifer Edwards and Katie McCleary, the authors of a new book called Bridge the Gap that echoes much of what I’ve learned about negotiation and dealing with difficult people. It’s timely, too. The COVID-19 pandemic has had a big affect on videoconferencing products, turning them into critical solutions for remote collaboration and communication. But much of the improvement has focused on communication, record keeping, and, in some cases, productivity management. Little has yet been done to improve the collaboration process, which has arguably suffered during the new, work-from-home normal.