Amazon Pinpoint launches journey endpoint re-evaluation logic for the Contact Center activity

Journeys in Amazon Pinpoint can now automatically re-evaluate each journey participant before sending them through a Contact Center activity. In Amazon Pinpoint, journeys are multi-step campaigns that can be used across several channels, including SMS, email, push, and voice. Journeys are intended for customers who have user engagement use cases, and who want to send targeted communications that drive high-value user actions.

Source:: Amazon AWS