Here’s a dirty little secret network administrators don’t want you to know: When you say “something happened” on your computer, there’s a good chance we don’t believe you. You’ll swear you didn’t click anything, didn’t press a button, or did just this one thing. As jaded admins, we will agree that computers are evil and often do things spontaneously.
But many times, we’re convinced you did click on something and whatever happened was self-inflicted. Sure, we might just blame the issue on something Microsoft did — while thinking to ourselves, ”You really clicked on something.” (Often, it’s only when we can see what you are looking at on your computer system, or review log files, that we can really determine what happened.)