Amazon Connect Tasks is now HIPAA (Health Insurance Portability and Accountability Act) eligible. Connect Tasks empowers contact center managers to prioritize, assign, track, and automate customer service tasks across the disparate applications used by agents. HIPAA eligibility means you can prioritize and automate tasks with Protected Health Information (PHI), and even provide agents with this information they need to resolve your customers’ inquiries or service requests. You can prioritize or automate tasks from customer relationship management (CRM) applications such as Salesforce or Zendesk, electronic health records (EHR) systems such as Epic or Cerner, or with your homegrown and business-specific applications. Amazon Connect has been HIPAA eligible since 2017.
Source:: Amazon AWS