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Contact Lens for Amazon Connect adds support for 8 languages

Contact Lens for Amazon Connect has now launched both post-call and real-time analytics support for 3 new languages, Korean (South Korea), Japanese (Japan), and Mandarin (Mainland China). In addition, 5 languages, French (Canada), French (France), Portuguese (Brazil), German (Germany), and Italian (Italy), that were already supported for post-call analysis, are now also supported for real-time analytics. With this launch, Contact Lens now supports 21 languages for post-call analytics and 12 languages for both post-call and real-time analytics.

Source:: Amazon AWS