Today, we are excited to announce Amazon Transcribe Call Analytics, a new machine learning (ML) powered conversation insights API that enables businesses to improve their customer experience and agent productivity. Using Transcribe Call Analytics API, you can analyze call recordings to get turn-by-turn call transcripts and actionable insights. Businesses can better understand customer-agent interactions, identify trending issues, and track performance metrics. The API combines powerful speech-to-text and natural language processing (NLP) models that are trained specifically to understand customer service and sales calls. Transcribe Call Analytics allows developers and independent software vendors (ISVs) to add call analytics in their applications, without the need for any ML expertise.
Source:: Amazon AWS