Remote work is a megatrend that pervades all industries and countries. All companies are affected; even those that have hitherto been reluctant to work from home have had to switch to teleworking during the pandemic crisis. According to experts, this trend is likely to continue in the long-term.
Now that remote work has become part of the mainstream, it has also become a key priority for IT. However, practical experience over the past few months has shown that remote working initiatives can’t function effectively without additional support. On the contrary, both end users and IT teams have had to struggle with weaknesses and issues across a whole range of areas.