Editor’s note: Cisco is a client of the author.
One of my favorite kinds of briefings is when a vendor brings in customers who talk about how they did the impossible. While these do promote a vendor’s wares, they also provide a wealth of knowledge about what worked, what didn’t, and what folks would do differently. Given that we are likely to have a regular recurrence of pandemics n the years ahead, knowing what worked could be useful if we want to improve IT in the future.
Cisco had one of these events focused on lessons learned at the Canutillo Independent School District in Texas and at the St. Vrain Valley School District in Colorado. Here’s some of what school officials found out as they tried to keep classes up and running during the COVID-19 pandemic over the past year.