Remote working one year on: How teams can unlock better customer experience with technology

Never has the importance of keeping teams connected been more apparent than at the end of March 2020, when widespread lockdown orders came into force and office-based employees had to turn their homes into workspaces.

In a world where workers have become accustomed to ‘water cooler moments’, organisations have had to find new ways of replicating that important but often overlooked facet of office life. In fact, a recent survey carried out by Wakefield Research on behalf of Slack, a messaging app for business which lets you organise conversations into channels, found that a third of UK workers began using a collaboration platform as their primary communication tool within a week of working from home. Unsurprisingly, 85% of UK respondents also said that business communication platforms are very or extremely important in allowing them to carry out their work.

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Source:: Computerworld