Last week, Office 365 and a host of other Microsoft services went down because of a DNS foul-up. Just yesterday, it was Google Docs going down for the count. And, in both cases, there were many cries of outrage from users.
I know there’s nothing new about Software-as-a-Service (SaaS) failures. They happen all the time. I just wrote about this very subject last month. But the latest failures hit home.