Amazon Connect Tasks makes it easy to prioritize, assign, track, and automate contact center agent tasks

Amazon Connect Tasks improves agent productivity and lowers costs by empowering contact center managers to prioritize, assign, and track customer service tasks across the disparate applications used by agents. This includes tasks like following up on a case in a Customer Relationship Management (CRM) application such as Salesforce, or processing a claim in a business-specific application. You can also automate repetitive work by creating contact flows in Amazon Connect to automate action items that don’t require agent interaction (e.g., notifying a customer of an update on their case), so that agents can focus more of their time interacting with customers.

Source:: Amazon AWS