With the Amazon Connect Chat integration for Apple Business Chat, you can now provide convenient and familiar customer service directly through the Apple Messages app. Anytime an iPhone user clicks to call your registered phone number, Apple provides the option to chat, reducing contact center costs and enabling customers to respond at their own pace. Customers interact with you directly through their Apple Messages application, just as they would when chatting with a friend or family member. Amazon Connect makes it easy to deliver customer support through Apple Business Chat, using the same configuration, analytics, routing, and agent UI that you’re already using for Amazon Connect voice and chat.
Source:: Amazon AWS